Senior Customer Success Manager

TL;DR

Senior Customer Success Manager (SaaS/Ecommerce): Managing and growing client relationships within an AI-driven commerce ecosystem with an accent on strategic account planning, retention, and value realization. Focus on solving complex commerce challenges, driving product adoption, and ensuring long-term customer success through intentional use of AI tools.

Location: Must be based in Austin, TX

Company

hirify.global is part of the Commerce ecosystem, providing an open, AI-driven platform that connects tools and systems to help businesses innovate and scale their commerce operations.

What you will do

• Manage a portfolio of enterprise clients to ensure high satisfaction and retention.
• Develop and execute strategic success plans to help clients unlock the full potential of the platform.
• Collaborate with cross-functional teams to address complex commerce challenges and accelerate outcomes.
• Identify opportunities for growth and expansion within existing accounts.
• Leverage AI tools intentionally to solve problems and improve operational efficiency.

Requirements

• Must be based in Austin, TX.
• Proven experience in customer success or account management within a SaaS or ecommerce environment.
• Strong ability to solve complex business problems and communicate technical concepts effectively.
• Commitment to building inclusive and collaborative team environments.
• Ability to thrive in a fast-paced, innovative, and AI-forward culture.

Culture & Benefits

• Commitment to equitable and transparent pay practices.
• Focus on diversity, inclusion, and belonging within the workplace.
• Opportunities to work with cutting-edge AI technology in the commerce space.
• Supportive environment for professional growth and contribution.