Customer Success Manager (AdTech)

TL;DR

Customer Success Manager (AdTech): Managing a growing book of enterprise business and driving adoption, renewals, and expansion for a social advertising automation platform with an accent on consultative advice and data-driven insights. Focus on building strong relationships with clients and partners like Facebook, Pinterest, and TikTok, while acting as the voice of the customer to inform internal product roadmaps.

Location: Must be based in New York, United States (Hybrid role)

Salary: $75,000–$100,000

Company

hirify.global is an AI-powered advertising technology company that integrates media, creative, and intelligence to deliver high-performance ad outcomes for global brands.

What you will do

• Serve as the primary point of contact for enterprise customers to ensure maximum value from the advertising platform.
• Provide expert consultative advice and best practices for social advertising across platforms like Facebook, TikTok, and Snapchat.
• Build and maintain strong relationships with customers and key advertising partners.
• Represent the voice of the customer to influence the internal sales process and product development roadmap.
• Collaborate cross-functionally with Sales, Marketing, Technical Solutions, Product, and Engineering teams.
• Contribute to the development of a world-class Customer Success organization by optimizing internal processes.

Requirements

• 5+ years of relevant experience in a customer success or customer-facing function.
• Advanced knowledge of social advertising platforms (Facebook, Pinterest, Snapchat, etc.).
• Proven ability to explain complex concepts clearly and translate data into actionable insights.
• Strong entrepreneurial spirit and self-driven approach.
• Excellent spoken and written communication skills.
• Willingness to travel for meetings, conferences, and industry events.

Culture & Benefits

• Comprehensive healthcare packages including mental health benefits.
• 401k plan with matching and equity grants.
• Five weeks of paid time off plus 11 company-paid holidays and unlimited sick days.
• Monthly wellness benefits and learning reimbursement opportunities.
• Choice of hardware (Mac or PC) and dedicated volunteer time off.