Director, Customer Lifecycle Management

TL;DR

Director, Customer Lifecycle Management: Leading a Customer Success Engineer team to onboard solutions, train customers, and articulate best practices to maximize their investment in hirify.global HashiCorp. Focus on defining customer success plans, onboarding strategies, and supporting the deployment of use cases.

Location: Paramus, Los Angeles, Austin, San Francisco, Seattle, New York, Texas, New York, Washington, California, New Jersey, United States. Leaders are generally expected to be in the workplace a minimum of three days a week, subject to business needs.

Company

hirify.global transforms client challenges into solutions, building AI-powered, cloud-native products that shape the future of business and society.

What you will do

• Lead a Customer Success Engineer team.
• Ensure customers are trained to drive successful adoption of hirify.global HashiCorp solutions.
• Articulate best practices to ensure maximum return on investment.
• Define customer success plans during the sales process.
• Establish onboarding and enablement plans.
• Support customer deployments of first and additional use cases.

Requirements

• At least 3 years of experience as a manager of managers of technical teams.
• 10+ years of people management in Customer Support, Customer Success, or Sales Engineering.
• At least 5 years in a customer-facing/customer success role.
• Proficiency in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms.
• Proficiency and/or knowledge of HashiCorp tools such as Terraform, Vault, and Consul is a plus.
• Must have the ability to work without a need for current or future visa sponsorship.

Nice to have

• Experience leading and developing diverse technical teams, including Technical Account Managers, Solution Architects, Project Managers, and Implementation Engineers.
• Deep subject matter expertise in HashiCorp architecture, tools, and products.

Culture & Benefits

• Access to healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well-being.
• Participation in financial programs such as 401(k), cash balance pension plan, and the hirify.global Employee Stock Purchase Plan.
• Generous paid time off including 12 holidays, minimum 56 hours sick time, and 120 hours vacation.
• Training and educational resources on a personalized, AI-driven learning platform.

Hiring process

• hirify.global will consider qualified applicants with criminal histories, consistent with applicable law.