Creative Support Specialist, Enterprise (Ai)

TL;DR

Creative Support Specialist, Enterprise (AI): Providing technical and creative support to enterprise customers, focusing on complex cases and requiring human judgment. Focus on investigating technical issues, creating bug reports, and QA testing AI support automation for quality and accuracy.

Location: Open to hiring remote across the west coast — also have offices in San Francisco and Seattle

Salary: $100,000-$145,000

Company

hirify.global is building AI to simulate the world through merging art and science, aiming to make content creation accessible for everyone.

What you will do

• Manage customer inquiries across email, chat, Slack, focusing on complex cases requiring human judgment
• Provide technical and creative support to enterprise customers via written communication and calls
• Investigate technical issues and create detailed bug reports that save engineering time
• QA test AI support automation for quality and accuracy
• Partner with Customer Success on enterprise implementation and adoption, and collaborate cross-functionally with Product and Engineering teams
• Stay current on product updates by actively using hirify.global

Requirements

• 3-5+ years in customer-facing technical roles (support, solutions engineering, CSM, technical account management)
• Proven track record handling enterprise customers and complex escalations
• History of working autonomously with minimal supervision
• Examples of process improvements or systems you've built
• Experience with a mix of video editing, content creation, creative workflows, generative AI tools, and/or work at high-growth SaaS companies

Culture & Benefits

• Committed to creating a space where employees can bring their full selves to work and have equal opportunity to succeed.