Support Operations Engineer (Fintech)

TL;DR

Support Operations Engineer (Fintech): Overseeing support delivery and operational efficiency for a global connectivity platform with an accent on system optimization and internal tooling development. Focus on identifying recurring product issues, automating support workflows using AI, and bridging the gap between customer-facing data and engineering improvements.

Location: Must be based in or near New York (Hybrid)

Salary: $150,000 – $180,000 USD

Company

hirify.global is a high-growth platform building the operating system for mobile services, allowing companies to easily embed global connectivity into their products.

What you will do

• Own the end-to-end customer and partner support experience across all channels.
• Analyze support data to identify recurring issues and translate them into actionable product and engineering improvements.
• Maintain and scale the knowledge base and AI-driven documentation infrastructure.
• Configure and optimize support tooling and internal operational workflows.
• Collaborate with Technical Support, BizOps, and product teams on systemic escalations.
• Contribute to automation and agentic support initiatives to increase operational efficiency.

Requirements

• Must be able to work from our New York hub
• Experience in a customer-facing or operations role within a tech, B2B, or B2B2C company.
• Strong analytical mindset with the ability to draw conclusions from data.
• High technical aptitude for learning complex tools and understanding product architecture.
• Clear and concise communication skills for internal and external stakeholders.
• Self-directed and comfortable operating with ambiguity in a fast-paced environment.

Nice to have

• Prior interest or experience in AI and automation workflows.
• Previous experience in telecom, though not strictly required.

Culture & Benefits

• Competitive salary and stock options.
• Regular in-person collaboration in home-inspired, plant-filled workspaces.
• Budget for learning and development.
• Stipends for home office setups.
• Free phone and international data plan.
• Occasional travel for team workshops and bi-annual company off-sites.