Director, HR Services Delivery Center Leader (Americas)

TL;DR

Director, HR Services Delivery Center Leader (Americas): Leading the strategic operations and transformation of the HR Shared Services model across the Americas with an accent on process automation, standardization, and delivery excellence. Focus on driving a consumer-grade employee experience, managing multi-tier HR service delivery, and ensuring full compliance within a complex global corporate environment.

Location: Must be based in the US (Remote).

Salary: $150,720 – $343,560 (depending on location and experience).

Company

hirify.global designs, builds, manages, and modernizes mission-critical technology systems for clients globally.

What you will do

• Define and execute the HR Services Delivery Center strategy aligned with business objectives.
• Lead a multi-level HR services organization across the US, Canada, and Latin America.
• Oversee end-to-end delivery of HR transactions, including benefits, onboarding, and payroll support.
• Drive process standardization, automation, and the implementation of AI-driven workflow solutions.
• Manage vendor relationships, service level agreements (SLAs), and budget/cost-to-serve metrics.
• Collaborate with IT, Finance, and HR COEs to improve the My hirify.global platform and overall employee experience.

Requirements

• Minimum of 5+ years of leadership experience in Human Resources, specifically managing an HR Service Center.
• Deep knowledge of multi-tier HR service delivery models and operational processes.
• Proficiency with ServiceNow case management systems.
• Proven track record in leading organizational transformation and process re-engineering projects.
• Strong stakeholder management skills with the ability to influence cross-functional global teams.
• Must be legally authorized to work in the United States.

Culture & Benefits

• Comprehensive benefits package including medical, dental, and disability coverage.
• Retirement benefits, paid leave, and flexible time off policies.
• Access to industry-leading learning and certification programs (e.g., Microsoft, Google, AWS).
• Inclusion networks and a strong focus on building an equitable workplace.
• Opportunities to collaborate with a truly global team on Fortune 100 projects.