Operations Manager (Fintech)

TL;DR

Operations Manager (Fintech): Leading personal banking operations by guiding teams of managers to ensure service excellence and operational efficiency with an accent on people development and real-time decision-making. Focus on driving performance, innovating processes, and collaborating across the organization to maintain high standards of customer support in a fast-paced environment.

Location: Must be based in the UK (London, Cardiff, or Remote).

Salary: £47,600 – £60,200 + Share Options

Company

A digital-first banking platform dedicated to making money work for everyone by solving financial problems through innovative technology and exceptional customer service.

What you will do

• Lead and coach a team of up to 7 Team Managers to drive performance and build future leadership.
• Make critical real-time operational decisions to balance service levels, team wellbeing, and efficiency.
• Take full ownership of operational performance, identifying trends and driving continuous improvements.
• Champion team engagement and advocate for necessary support to ensure success.
• Proactively innovate processes and tools to optimize ways of working.
• Partner with cross-functional stakeholders including workforce planning and risk teams.

Requirements

• At least 3 years of experience managing leaders in a fast-paced, customer-focused environment.
• Proven ability to thrive in high-energy, dynamic settings.
• Strong background in people development, inclusion, and wellbeing.
• Data-driven approach with the ability to make key decisions based on insights.
• Passionate about creating excellent customer experiences in banking.

Culture & Benefits

• Flexible working hours to support work-life balance.
• Annual £1,000 learning budget for professional development.
• Full equipment setup including Macbooks, with additional support for remote workstations.
• Inclusive, diverse team culture with a strong focus on supporting employee growth.
• Participation in company share options scheme.

Hiring process

• Recruiter video call
• 1-hour role-specific interview
• 1-hour values interview