Customer Success Coordinator (SaaS)

TL;DR

Customer Success Coordinator (SaaS): Providing operational management for regional customers and supporting the Customer Success team with a focus on platform adoption and program delivery. Focus on building strong relationships with stakeholders, analyzing sustainability data, and streamlining operational processes within a fast-paced environment.

Location: Must be based in Barcelona or able to commute to the office; hybrid work model provided.

Company

hirify.global is the leading provider of business sustainability ratings, analyzing environmental, social, and ethical risks for companies worldwide.

What you will do

• Manage operational responsibilities for a regional portfolio of customers, including platform demos and reporting.
• Collaborate with global Account Managers to ensure effective solution implementation.
• Provide proactive and reactive customer support to resolve user issues and maintain relationship advocacy.
• Liaise between customers and internal departments like Product, Sales, and Operations to solve challenges.
• Contribute to internal and customer-focused projects to standardize Customer Success processes.
• Deliver data-driven insights and presentations to customers to support program goals.

Requirements

• 2+ years of experience in customer support for large accounts in a fast-paced environment.
• Fluency in French and English (written and verbal) is required.
• Strong proficiency in Excel and data analysis skills.
• Excellent organizational skills with the ability to operate autonomously.
• Knowledge of SaaS solutions or procurement systems is an asset.
• Must be based in or able to commute to Barcelona.

Nice to have

• Fluency in Italian or Spanish.
• Formal education in supply chain, sustainability, or business.
• Experience with Salesforce and project management tools.

Culture & Benefits

• Hybrid work organization with a monthly allowance for electricity and internet.
• Comprehensive health, life, and accident insurance including dental benefits.
• Flexible working hours and wellness allowance.
• Professional learning and development budget with access to mental health support.
• Summer hours during July and August (36 hours/week).
• Referral bonuses, volunteer days, and peer recognition programs.