Enterprise Customer Success Manager (SaaS)

TL;DR

Enterprise Customer Success Manager (SaaS): Driving adoption, retention, and expansion for enterprise accounts on the hirify.global Intelligent Automation Platform with an accent on strategic account management and business value realization. Focus on navigating complex stakeholder landscapes, orchestrating technical solutions, and leading digital transformation initiatives for high-value clients.

Location: Seoul, South Korea. Estimated 25% travel required.

Company

hirify.global is an industry-leading enterprise automation and integration platform helping global organizations streamline workflows via AI-powered solutions.

What you will do

• Manage a portfolio of enterprise accounts, ensuring value realization and increasing product adoption.
• Develop and maintain strategic relationships with senior stakeholders, including executive-level communication.
• Serve as the primary customer advocate and liaison between clients and internal product, sales, and professional services teams.
• Create and drive Joint Success Plans aligned with customer business objectives and digital transformation goals.
• Prioritize and orchestrate the resolution of customer issues as the primary escalation point.
• Contribute to the refinement of success playbooks and drive process innovation within the team.

Requirements

• Korean language proficiency (Native) and strong English skills required.
• 7+ years of experience in consulting, customer success, or technical account management.
• Proven track record managing enterprise-level portfolios with ARR ranging from $200k to multi-million.
• Strong ability to engage both technical and business stakeholders up to C-level.
• Experience with integration platforms (iPaaS) or business automation domains.
• Educational background: BS or equivalent.

Nice to have

• Prior experience in hyper-growth horizontal SaaS/iPaaS companies.
• Background in SI or top-tier consulting firms.
• Experience leading large-scale digital transformation initiatives.

Culture & Benefits

• Flexible, trust-oriented culture that empowers ownership and autonomy.
• Emphasis on balancing high productivity with personal well-being and self-care.
• Exposure to a fast-growing, highly recognized organization in the cloud space.
• Collaborative work environment that values innovation and team-based impact.