Senior Customer Success Manager (DACH)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Senior Customer Success Manager (DACH): Managing a strategic portfolio of enterprise customers in Germany, Switzerland, and Austria with an accent on retention, expansion, and executive relationship building. Focus on driving adoption, preventing churn through structured mitigation plans, and leveraging AI tools to optimize commercial performance and product delivery.
Location: Hybrid role based in Berlin, Germany.
Salary: Up to €88,000 gross/year + 20% bonus.
Company
is a fast-paced platform powering the EV charging ecosystem and accelerating the electrification of mobility.
What you will do
- Own and grow a portfolio of strategic customers in Germany, Switzerland, and Austria.
- Execute proactive renewal strategies, identify churn risks, and drive expansion opportunities.
- Facilitate QBRs and value-based touchpoints to align adoption with commercial goals.
- Collaborate cross-functionally with Product, Support, and Sales to solve complex customer needs.
- Maintain high CRM discipline and forecast health for renewals and expansion.
- Capture market intelligence and regulatory signals to provide actionable insights for Leadership.
Requirements
- 5+ years of experience in SaaS Customer Success with Enterprise or Strategic exposure.
- Fluent in German (both spoken and written).
- Proficient in English for regular global team communication.
- Strong experience managing commercial outcomes including renewals, upsells, and negotiations.
- Ability to travel up to 4 times per quarter.
- Highly structured approach with strong CRM and forecasting skills.
- Familiarity with AI productivity tools (e.g., Copilot, ChatGPT).
Nice to have
- Experience in the e-mobility or energy management sectors.
Culture & Benefits
- Yearly education budget and dedicated days off for learning.
- Pension and health coverage plans.
- Paid parental leave.
- Warrants program participation.
- Flexible working hours with an emphasis on meeting key objectives.
- Social culture including movie nights, Thursday bars, and access to a shared company EV.
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