Associate Technical Account Manager

TL;DR

Associate Technical Account Manager: Guiding clients in the affordable housing sector using hirify.global’s software solutions to support their financial, operational, compliance, and resident service needs with an accent on technical aptitude and communication skills. Focus on software setup, troubleshooting, and day-to-day use.

Location: Atlanta, GA

Salary: $31.25/hr - $32.81/hr

Company

hirify.global pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation, creating real estate software products.

What you will do

• Provide technical software support, set-up, and implementation guidance to clients across a suite of products via email and phone.
• Troubleshoot application issues, overcome challenges, and deliver effective solutions.
• Share relevant product features, best practices, and personalized guidance to champion client success.
• Collaborate with dynamic teams to quickly escalate and resolve challenges.
• Learn our products and industry trends to drive client success.

Requirements

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience.
• Comfortable providing live support via phone and email, confidently troubleshooting technical issues.
• A proactive problem-solver with a strong customer-focused mindset.
• Detail-oriented and process-driven, with a focus on accuracy and efficiency.
• Adaptable and flexible; you thrive in fast-paced, ever-changing environments.
• Skilled at building strong relationships and earning trust with clients.

Nice to have

• Familiarity with property management or real estate software, particularly hirify.global.
• Hands-on experience with technical support and application troubleshooting.

Culture & Benefits

• Award-winning culture fosters support, collaboration, and growth.
• Comprehensive benefits, including 100% paid employee medical premiums and company profit-sharing plan.
• Flexible work arrangements.