Technical Account Manager

TL;DR

Technical Account Manager: Working with strategic customers to help them achieve their desired outcomes through TPS guidance and solutions with an accent on customer success and growing the consumption and value of TPS services. Focus on building long-term, trusted relationships and acting as an advocate for customers.

Location: Hybrid, must work from the office in London a minimum of 60% of their time over a 12-week period.

Salary: £55,000 – £60,000

Company

hirify.global enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.

What you will do

• Work with a portfolio of assigned strategic customers, helping them achieve their desired outcomes through TPS guidance and solutions.
• Develop and maintain deep technical expertise in TPS solutions and the wider hirify.global ecosystem.
• Guide partners through industry accreditation processes aligned with country-specific rail distribution rules and carrier regulations.
• Educate customers on product roadmaps, carrier processes and upcoming features, ensuring alignment with their own strategic plans.
• Act as an advocate for your customers, providing clear and constructive feedback to Product teams based on real customer use cases.
• Manage client reporting and governance, including performance metrics and SLA compliance across all areas of engagement.

Requirements

• Knowledge of API integrations and White Label solutions.
• Fluency in English plus one additional language (Spanish, Italian, or French).
• Experience working within Agile development and support environments.
• Ability to operate effectively in a dynamic environment with multiple concurrent initiatives, adapting to shifting priorities.
• Strong communication skills with the ability to gain trust from stakeholders.
• Willingness to undertake occasional travel to hirify.global locations.

Nice to have

• AGILE PM Foundation or comparable certification.
• Travel or rail industry experience.

Culture & Benefits

• Enjoy perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, and an EV Scheme.
• Prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days.
• Operate a hybrid model and have a 28-day Work from Abroad policy.
• Committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.