Technical Support Specialist (Benelux)

TL;DR

Technical Support Specialist (Benelux): Providing high-quality technical assistance and customer support for a unified IT operations platform with an accent on Windows and macOS troubleshooting. Focus on resolving complex product issues, collaborating with engineering teams, and creating knowledge base content to ensure exceptional customer satisfaction.

Location: Must be based in Romania

Company

hirify.global is a global provider of a Unified IT Operations Platform that streamlines endpoint management, patching, and backup for over 35,000 customers worldwide.

What you will do

• Respond promptly and accurately to customer tickets and support calls.
• Troubleshoot Windows, macOS, and Linux environments to resolve customer issues.
• Collaborate with internal departments like Engineering and QA to address critical product bugs.
• Create technical documentation and knowledge base articles for partners and customers.
• Deliver product training to internal teams and external stakeholders.
• Prioritize incoming issues based on customer impact and urgency.

Requirements

• Must be fluent in both Dutch and English.
• Must be based in Romania.
• At least 2 years of experience in a customer service or support role.
• Strong proficiency in Windows troubleshooting.
• Bachelor's degree in Computer Science or equivalent work experience.
• Strong interpersonal and communication skills.

Nice to have

• Fluency in German, French, Italian, or Spanish.
• Experience with Zendesk, RMM software, or virtualization platforms.
• Basic knowledge of networking.

Culture & Benefits

• Fully remote work environment with a focus on work-life balance.
• Comprehensive healthcare package through Medlife.
• Monthly meal tickets provided.
• Corporate laptop and headset supplied upon start.
• Access to a professional training platform for skill development.