Junior Application Support Professional

TL;DR

Junior Application Support Professional (IT Support): Providing technical assistance for digital authentication systems to users with an accent on simplifying complex technical processes for non-technical audiences. Focus on configuring security keys, mobile authentication, and documenting issues within ITSM systems while ensuring high-quality user experience.

Location: Must be based in Belgium (Hybrid)

Company

A leading European digital services company delivering innovative and inclusive technological solutions to public and private sector institutions.

What you will do

• Provide personalized technical support for authentication apps, security keys, and e-ID solutions via phone and portal.
• Conduct face-to-face support sessions to physically configure hardware and software.
• Log, track, and categorize all user interactions and technical issues in ServiceNow.
• Diagnose digital hurdles including mobile compatibility and credential recovery.
• Facilitate training sessions and webinars on security best practices for large user groups.
• Identify high-complexity issues and coordinate with senior engineering teams for resolution.

Requirements

• Bilingual fluency in English and French is required.
• Familiarity with modern security methods such as MFA, mobile authenticators, and e-ID.
• Experience with enterprise ITSM tools like ServiceNow.
• Ability to demonstrate technical solutions to non-technical users in person and remotely.
• Strong interpersonal skills and patience for working with elderly audiences.
• Ability to thrive in a multicultural, international environment.

Culture & Benefits

• Hybrid working model with modern office environment.
• Continuous learning via unlimited access to Udemy for Business and ad-hoc trainings.
• Competitive compensation and benefits package including hospitalization plan.
• Well-being activities provided on-premises.
• Meal allowance and commuting support.
• Personalized career development plans.