Customer Support Specialist (Dutch Market)

TL;DR

Customer Support Specialist (Dutch Market): Delivering exceptional service and technical support to users of the energy platform with an accent on resolving billing, account, and hardware-related inquiries. Focus on fostering long-term customer relationships and acting as the voice of the customer to improve product offerings and energy-saving solutions.

Location: Based in Amsterdam (Hybrid)

Company

hirify.global is a tech-driven energy supplier that leverages smart technology to help households shift energy consumption toward more sustainable and affordable hours.

What you will do

• Build lasting relationships with customers by providing high-quality support across multiple communication channels.
• Resolve customer issues including billing, account updates, and technical troubleshooting for hardware integrations.
• Maintain accurate records of customer interactions and feedback within the CRM system.
• Educate users on energy-saving opportunities and the benefits of sustainable energy consumption.
• Collaborate with cross-functional teams to identify process improvements and optimize service delivery.
• Act as the primary advocate for the customer by providing actionable feedback to product and engineering teams.

Requirements

• Fluency in Dutch and English (written and verbal) is required.
• Proven experience in customer service or a similar relevant field.
• Strong problem-solving mindset with the ability to handle both billing and technical issues efficiently.
• Technically literate and comfortable working in a fast-paced, technology-driven environment.
• Customer-oriented mentality with high levels of empathy and communication skills.
• Genuine interest in smart technologies and the energy transition mission.

Culture & Benefits

• Opportunity to work for a fast-growing, mission-driven tech company impacting the global energy transition.
• Exposure to a unique energy trading portfolio and cutting-edge smart home integrations.
• Work in a collaborative environment with teams across Stockholm, Førde, Berlin, Amsterdam, and Oslo.
• Inclusive workplace that values diversity of thought and lived experience.