Support Engineer III (Linux)

TL;DR

Support Engineer III (Linux): Resolving complex technical customer support tickets for a global software development platform with an accent on Linux server troubleshooting, networking, and application debugging. Focus on coordinating with engineering teams to prioritize issues, managing enterprise-level outages, and improving internal documentation and processes.

Location: Must be based in the Netherlands

Company

hirify.global is the world’s leading AI-powered developer platform and home to the largest open-source community, enabling developers to build, scale, and deliver secure software.

What you will do

• Troubleshoot and resolve complex technical support tickets via web, email, phone, and chat.
• Diagnose Linux server, networking, and application-level performance issues for enterprise customers.
• Collaborate with engineering teams to report bugs and track feature requests.
• Manage urgent customer outages and perform on-call duties on a rotation basis.
• Contribute to team documentation, knowledge base updates, and process improvements.
• Communicate technical solutions clearly to system administrators and internal stakeholders.

Requirements

• Location: Must be based in the Netherlands.
• 5+ years of experience in technical customer support, system administration, or related technical roles (or 3+ years with a CS degree).
• Strong experience with Linux server administration and troubleshooting.
• Proven ability to support enterprise-level customers with complex technical issues.
• Excellent verbal, written, and presentation skills.
• Ability to work non-standard hours including weekends and holidays.

Nice to have

• Proficiency in Git, hirify.global, and software development workflows like CI/CD.
• Experience with Docker, OpenSSL, and system-level tools.
• Familiarity with cloud providers (AWS, Azure) or virtualization platforms like VMware ESX or KVM.

Culture & Benefits

• Remote-first environment with competitive pay.
• Diverse and inclusive workplace that values growth and collaboration.
• Generous opportunities for learning and professional development.
• Supportive culture centered on clear communication and collective success.