Customer Success Account Manager (Fintech)

TL;DR

Customer Success Account Manager (Fintech): Managing and growing a portfolio of EU-based merchants with an accent on revenue growth, risk mitigation, and product adoption. Focus on building strong relationships with a portfolio of 300+ customers, driving transaction volume, and ensuring retention in a fast-paced fintech environment.

Location: Must be based in London, UK (Hybrid model).

Salary: £46,400–£69,600 GBP

Company

hirify.global is a global bank payment company processing billions in payments annually for over 100,000 businesses across 30+ countries.

What you will do

• Take full commercial ownership of a diverse portfolio of 300+ European customers worth $3M+ in ARR.
• Identify and cultivate opportunities to enhance customer engagement and increase transaction volume.
• Mitigate churn risk through proactive renewals and retention strategies.
• Provide regular reporting and actionable insights to customers during success reviews.
• Develop deep product expertise to support onboarding and demonstrate value to merchants.

Requirements

• Fluent French (native or professional) and English required.
• Proven track record in portfolio management and revenue growth.
• Strong verbal and written communication skills for managing client interactions.
• Ability to prioritize multiple important and urgent tasks in a fast-paced environment.
• Experience working cross-functionally and maintaining an operational mindset.
• Must be able to work in a hybrid capacity from the London office.

Nice to have

• Professional proficiency in German or Spanish.

Culture & Benefits

• Hybrid working model with flexibility in office attendance.
• Work Away Scheme allowing work from anywhere for up to 90 days per year.
• Equity participation for permanent employees.
• Comprehensive wellbeing support and medical cover.
• Parental leave support and generous annual holiday allowance plus wellness and volunteer days.