Customer Success Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Success Manager: Orchestrating post-sales support and account management for enterprise-level clients to ensure optimal product adoption and long-term retention. Focus on building strategic relationships, driving usage of Intelligent NetOps solutions, and acting as the primary customer advocate to maximize satisfaction and account expansion.
Location: Hybrid role based in Belgrade, Serbia. Note: Must be available Monday-Friday, 12:00pm-8:00pm CET to align with North American client time zones.
Company
A technology leader in Intelligent Network Operations providing unified lifecycle management for core network services.
What you will do
- Manage a portfolio of high-profile enterprise accounts as the primary point of contact.
- Lead strategic relationship-building and proactive account management initiatives.
- Promote customer satisfaction and drive product usage through consultative engagement.
- Collaborate with support and product teams to resolve technical issues and track escalations.
- Identify opportunities for account expansion and assist in meeting renewal financial targets.
- Lead operational reviews and tactical planning sessions with key client stakeholders.
Requirements
- 5+ years of experience in enterprise customer management with a proven record of service excellence.
- Technically savvy with an ability to explain complex issues to non-technical audiences.
- Strong communication skills and a proactive, tenacious self-starter mindset.
- Ability to prioritize and manage multiple projects efficiently in a fast-paced environment.
- Must be based in or able to work from Belgrade, Serbia.
- Must align with 12:00pm-8:00pm CET working hours.
Culture & Benefits
- Professional development budget to support career growth.
- Dedicated wellness days and wellness week programs.
- Lifestyle spending account and employee recognition programs.
- Inclusive, award-winning workplace culture recognized for mental health and diversity.
- Commitment to transparency, curiosity, and work-life balance.
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