Customer Success Manager

TL;DR

Customer Success Manager (SaaS): Manage a portfolio of Fortune 1000 customers to maximize value and adoption of the hirify.global digital adoption platform with an accent on customer retention, strategic advisory, and ROI-driven growth. Focus on building trusted relationships, guiding customers through product capabilities, and collaborating with internal teams to ensure renewals and expansion.

Location: Must be based in Germany (Berlin or Munich)

Company

hirify.global, an SAP company, pioneers digital adoption platforms to enhance business technology usage and digital transformation.

What you will do

• Act as the voice of the customer to maximize value and retention.
• Prepare and conduct Success Business Reviews to increase adoption and prove ROI.
• Maintain deep product knowledge to guide customers effectively.
• Educate customers on relevant features and use cases.
• Build strategic relationships with key decision makers and stakeholders.
• Collaborate with account teams to ensure renewals and expansions.

Requirements

• Fluent in both English and German.
• 5+ years in enterprise SaaS customer success, account or project management with Fortune 1000 clients.
• Experience managing retention and growth quotas.
• Proven ability to increase customer satisfaction and adoption of technical products.
• Strong sales discovery and ROI discussion skills.
• Experience partnering with account executives in enterprise sales environments.

Culture & Benefits

• Inclusive culture focused on health, well-being, and flexible working models.
• Access to SAP benefits and employee resource groups.
• Commitment to equal employment opportunity and accessibility accommodations.

Hiring process

• Structured hiring process with clear steps and evaluations.
• Responsible use of AI in recruitment with ethical guidelines.