Customer Success Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Success Manager (SaaS): Managing the post-sales lifecycle for enterprise clients with an accent on driving renewals, expansion, and long-term customer value. Focus on building relationships with stakeholders, identifying upsell opportunities, and ensuring technical adoption of the Digital Adoption Platform.
Location: Must be based in Tokyo and able to work from the office 3 days a week.
Company
, an SAP company, is a leading provider of Digital Adoption Platforms that help organizations maximize the value of their software investments through automation and user guidance.
What you will do
- Serve as the primary point of contact for enterprise clients throughout the post-sales lifecycle.
- Build and maintain relationships with decision-makers to identify business needs and success strategies.
- Drive account expansion through proactive cross-selling and up-selling of solutions.
- Ensure technical adoption and leverage of all platform functionalities to maximize subscription value.
- Collaborate with professional services and sales teams to define project deliverables and success plans.
- Monitor account health, proactively identify risks, and execute retention strategies.
Requirements
- 3+ years of experience in Customer Success, Account Management, or Consulting, specifically with large enterprise or Fortune 500 organizations.
- Native-level Japanese and business-level English proficiency required.
- Must be able to work from the Tokyo office 3 times a week.
- Experience in sales discovery, strategic value discussions, and ROI analysis.
- Strong understanding of web applications, including practical knowledge of HTML and CSS.
- Data-driven mindset with a commitment to consistent, process-oriented engagement.
Culture & Benefits
- Collaborative and innovative work environment focused on Digital Adoption.
- Commitment to Diversity, Equity, and Inclusion in the workplace.
- Opportunity to work within an SAP-partnered organization on high-impact transformation projects.
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