Enterprise Csm

TL;DR

Enterprise CSM: Owns the full customer lifecycle for strategic accounts, driving value, adoption, and expansion within the insurance compliance software domain with an accent on building trusted relationships and leading executive conversations. Focus on managing escalations, influencing cross-functional teams, and providing strategic guidance to ensure customers achieve their goals.

Location: Hybrid in Denver, CO or remote within 25 miles of Denver, or in CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MO, NY, OR, PA, TN, TX, UT, VA, and WA. Not hiring in New York metro, Seattle metro, or the Bay Area. Must be eligible to work in the USA and not require a work visa now or in the future.

Salary: $155K-$175K base salary, plus annual company bonus and equity.

Company

hirify.global is a Compliance as a Service solution integrating regulatory database sources with core business systems to automate compliance processes.

What you will do

• Own the full customer lifecycle for strategic accounts, driving measurable value, adoption, and expansion.
• Cultivate deep, trusted relationships across all levels of the customer’s organization.
• Lead quarterly business reviews and executive conversations that tie product adoption to business impact.
• Confidently manage escalations, serving as the first point of resolution.
• Grow your insurance and compliance expertise to provide credible, strategic guidance.
• Influence product, engineering, sales, and marketing by championing the voice of the customer.

Requirements

• 10+ years of enterprise B2B SaaS experience in Customer Success, Account Management, Sales, or Consulting.
• 5+ years managing top-tier enterprise/strategic accounts.
• Proven ability to navigate executive-level conversations with VP+ stakeholders in industries like insurance, financial services, compliance, or legal.
• Track record of successfully managing escalations and leading difficult conversations.
• Strong ownership mentality and exceptional communication skills.
• Must be eligible to work in the USA and not require a work visa now or in the future.

Nice to have

• Salesforce experience is a plus.

Culture & Benefits

• Flexible PTO and 12 paid holidays per year.
• 12 weeks parental leave with a generous return-to-work stipend.
• Medical, dental, and vision plans with 100% employer-paid premiums on select plans.
• 401(k) retirement savings plan and HSA employer contributions.
• Employee Assistance Plan.