It Operations Engineer

TL;DR

It Operations Engineer: Delivering exceptional IT services and ensuring the stability, security, and scalability of IT systems with an accent on troubleshooting technical issues and participating in IT projects. Focus on implementing process improvements through automation and integrations, and developing solutions that enhance business operations and user experience.

Location: Encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.

Salary: $33.35—$50.03 USD

Company

hirify.global’s mission is to enable innovation through the responsible use of data and AI.

What you will do

• Analyze and resolve requests regarding IT systems issues and enhancements.
• Diagnose and resolve Windows and macOS hardware, software, and network issues through user consultation and system analysis.
• Administer, enhance, and support IT systems and applications to ensure seamless integration, optimize workflows, and improve user productivity.
• Configure, install, and monitor IT systems, maintain accurate inventory and asset records, and document best practices, ensuring all incidents, service requests, and changes are logged effectively.
• Participate in the design, implementation, and deployment of technology solutions that enhance system performance, user experience, and organizational scalability.
• Configure and maintain on-site office technologies such as meeting spaces, security systems, and enterprise networks.

Requirements

• 3+ years of experience in IT Support, IT Operations, or a similar technical role in a global company.
• Experience configuring and supporting Windows and macOS endpoints and their MDM platforms.
• Familiarity with Microsoft Azure AD, Microsoft 365, and SaaS solutions such as Atlassian, Zoom, and Lucidchart
• Experience managing and participating in IT projects, collaborating with stakeholders and peers to ensure the successful delivery of business outcomes.
• Proficiency with ITSM and Agile project management platforms such as Jira.
• Ability to work autonomously and collaborate with team members in a hybrid work environment, including taking ownership of IT service delivery and coordinating support for both in-person and remote employees.

Nice to have

• Technical certifications such as Microsoft Azure Administrator, ITIL, and CompTIA (A+, Network+, etc.).
• Experience developing SaaS automations and integrations.
• Experience deploying and maintaining physical office technologies such as Teams rooms, enterprise networks (e.g.Meraki), and physical security systems.
• Understanding of ITIL frameworks and best practices to enhance IT service delivery and operational efficiency.
• Experience managing or developing a global asset management ecosystem using SaaS platforms such as Oomnitza, Firstbase, Allwhere, or similar tools.

Culture & Benefits

• Comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support.
• 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees.
• Be part of the OneTeam, receiving support physically, mentally, and emotionally.