TL;DR
Senior Client Services Project Manager (AI): Leading complex, customer‑facing AI/GenAI projects from initiation through close with an accent on end‑to‑end delivery, stakeholder communication, and risk management. Focus on translating complex technical concepts for non‑technical stakeholders and fostering a collaborative delivery culture.
Location: Remote (US)
Company
hirify.global Ltd. software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety.
What you will do
- Lead end‑to‑end delivery for multiple projects, ensuring alignment with scope, timelines, and customer expectations.
- Build and maintain project plans, schedules, and required documentation.
- Facilitate clear, consistent communication with all stakeholders.
- Identify and mitigate risks and manage escalations.
- Guide teams through launch readiness, deployment, and project closeout.
- Support continuous improvement by identifying process gaps and opportunities.
Requirements
- 5-7 years of project management experience leading multiple concurrent projects in customer‑facing environments.
- Proven ability to manage end‑to‑end delivery using Agile, Waterfall, and hybrid/iterative approaches.
- Exposure to supporting technical and AI/GenAI & software delivery projects, with the ability to translate complex technical concepts for non‑technical stakeholders.
- Skilled in developing and maintaining detailed project plans, forecasting timelines, and managing risks, issues, and escalations.
- Strong communication, stakeholder management, and client‑facing leadership skills.
- Proficient with common PM tools (e.g., MS Project, Salesforce, Jira, Asana, Smartsheet).
hirify.global-to-have">hirify.global to have
- PMP certification preferred.
Culture & Benefits
- Join an ever-growing, market disrupting, global company where the teams work in a fast-paced, collaborative, and creative environment.
- Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
- Passionate, innovative, and excited to constantly raise the bar.
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