Private Client Operations Specialist (Retail)

TL;DR

Private Client Operations Specialist (Retail): Supporting the Private Client business in the EMEA region by ensuring stylists and client teams have the necessary systems, processes, and training to deliver exceptional client experiences. With an accent on leading onboarding and operational training, championing system adoption, and managing operational escalations. Focus on driving operational excellence and continuous improvement across the Private Client function.

Location: Hybrid (3 days a week from the office, 2 days from home) in London, United Kingdom.

Company

hirify.global is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world.

What you will do

• Partner with the Private Client Operations Manager to support the delivery of the Private Client Global Sales Operations strategy across the EMEA region.
• Lead the onboarding and induction programme for new Private Client team members in EMEA, delivering systems and operational training.
• Serve as the regional ambassador for key Private Client systems, including CRM and operational platforms.
• Act as the primary operational point of contact for clients and order-related escalations within the EMEA Private Client business.
• Partner with Private Client Sales leaders and global teams to support the execution of strategic initiatives.
• Contribute to key projects and initiatives that improve Private Client performance, operational efficiency, and client experience.

Requirements

• 3–5 years of experience in operations, luxury retail, client services, or e-commerce, ideally within an international environment.
• Previous exposure to luxury fashion, Private Client / VIP servicing, or logistics and fulfilment is highly desirable.
• Proven ability to manage escalations and collaborate effectively across multiple teams and time zones.
• Tech-savvy and comfortable with data tools, particularly Salesforce, Looker, CRM systems, and JIRA.
• Fluent in English.
• A good fashion sense is required, as the specialist will also contribute to daily content initiatives.

Culture & Benefits

• Employee Pension Scheme
• Flexible Benefits Program
• Health Insurance & Critical Illness cover
• Flexible work environment - Hybrid Model (3 days a week from the office, 2 days from home)
• Join a diverse, inclusive, and forward-thinking company that is redefining the future of luxury retail.