Vp Of Customer Success (AI)

TL;DR

VP of Customer Success (AI): Responsible for building and leading high-performing teams that drive customer satisfaction, retention, and expansion within healthcare organizations. Focus on designing and establishing systems and processes for recruiting, onboarding, and operational performance while building trusted relationships with key stakeholders.

Location: South East United States

Company

hirify.global is the leading generative AI company in healthcare with a system that can have safe, autonomous, clinical conversations with patients.

What you will do

• Partner with the Talent Acquisition team to recruit, onboard, mentor, and lead a world-class customer success team.
• Develop and execute a comprehensive customer success strategy aligned with the company's mission and business objectives.
• Establish and nurture trusted relationships with healthcare organizations.
• Drive customer retention and identify opportunities for upselling and cross-selling.
• Serve as the voice of the customer, working cross-functionally with product, engineering, and sales teams.
• Implement and refine customer success metrics, tools, and processes to measure performance and improve efficiency.

Requirements

• A bachelor’s degree from an accredited university is required.
• 10+ years of experience in customer success, account management, or related roles, with 5+ years in leadership positions.
• Proven track record of driving customer success in B2B SaaS or healthcare technology companies.
• Strong understanding of the healthcare industry, including healthcare systems, regulations, and challenges.
• Exceptional interpersonal and communication skills.
• Data-driven mindset with experience leveraging metrics and analytics to inform decision-making.
• Experience scaling customer success teams and processes in a high-growth startup environment.

Nice to have

• MBA or advanced degree.
• Experience in thought leadership, including speaking at industry events and forums.
• Familiarity with AI-based solutions and their application in healthcare.

Culture & Benefits

• Reinvent healthcare with AI that puts safety first.
• Work with the people shaping the future.
• Backed by the world’s leading healthcare and AI investors.
• Build alongside the best in healthcare and AI.