Director Of Customer Success (AI)

TL;DR

Director Of Customer Success (AI): Leading strategic health system partnerships and a team of Customer Success Executives with an accent on solution deployment, workflow adoption, and measurable long-term impact delivery. Focus on translating early product-market fit into durable enterprise value and shaping the playbooks, metrics, and processes that will scale the Customer Success function.

Location: Must be based in Pennsylvania and be able to travel to the client site in Philadelphia weekly (4-5 days per week).

Company

Hippocratic AI is the leading generative AI company in healthcare with the only system that can have safe, autonomous, clinical conversations with patients.

What you will do

• Lead, coach, and develop a team of Customer Success Executives, fostering a culture of accountability, collaboration, and continuous improvement.
• Serve as the executive point of contact for major health system clients, building trusted relationships with senior stakeholders.
• Lead enterprise implementations of Hippocratic AI solutions, ensuring alignment with client operational priorities and clinical workflows.
• Collaborate cross-functionally with Product, Engineering, and Sales to incorporate customer feedback and insights into product evolution and go-to-market strategy.
• Define, track, and communicate client success metrics that measure clinical, operational, and financial impact.
• Represent Hippocratic AI at conferences, webinars, and industry forums, positioning the company as a trusted partner in healthcare AI innovation.

Requirements

• 8–12+ years of experience in healthcare, including 5+ years in customer-facing leadership roles working with or within health systems.
• Proven ability to lead and develop teams managing enterprise accounts and drive impact across large, matrixed provider organizations.
• Deep knowledge of clinical workflows, operational processes, and care delivery models.
• Experience leading cross-functional initiatives in a startup or high-growth technology environment.
• Strong executive presence and communication skills, with comfort presenting to and influencing clinical and operational leadership.
• Demonstrated success in implementation excellence, change leadership, and delivering measurable results in healthcare innovation.

Nice to have

• Experience with AI, digital health, or clinical decision support tools.
• Background in consulting, health tech, or clinical operations transformation.
• Prior exposure to regulatory, compliance, or data governance considerations in healthcare.

Culture & Benefits

• Reinvent healthcare with AI that puts safety first.
• Work with the people shaping the future.
• Backed by the world’s leading healthcare and AI investors.
• Build alongside the best in healthcare and AI.