Director Of Customer Success (AI)

TL;DR

Director Of Customer Success (AI): Leading strategic health system partnerships and a team of Customer Success Executives with an accent on solution deployment, workflow adoption, and long-term impact delivery. Focus on translating early product-market fit into durable enterprise value and shaping the playbooks, metrics, and processes that will scale the Customer Success function.

Location: Must be based in Pennsylvania and be able to travel to the client site in York weekly (4-5 days per week). Periodic travel to hirify.global offices (e.g., Palo Alto) for strategic planning and team sessions.

Company

hirify.global is the leading generative AI company in healthcare, building a healthcare-only, safety-focused LLM designed to transform patient outcomes at a global scale.

What you will do

• Lead, coach, and develop a team of Customer Success Executives, fostering a culture of accountability, collaboration, and continuous improvement.
• Serve as the executive point of contact for major health system clients, building trusted relationships with senior stakeholders.
• Lead enterprise implementations of hirify.global solutions, ensuring alignment with client operational priorities and clinical workflows.
• Collaborate cross-functionally with Product, Engineering, and Sales to incorporate customer feedback and insights into product evolution and go-to-market strategy.
• Define, track, and communicate client success metrics that measure clinical, operational, and financial impact.
• Represent hirify.global at conferences, webinars, and industry forums, positioning the company as a trusted partner in healthcare AI innovation.

Requirements

• 8–12+ years of experience in healthcare, including 5+ years in customer-facing leadership roles working with or within health systems.
• Proven ability to lead and develop teams managing enterprise accounts and drive impact across large, matrixed provider organizations.
• Deep knowledge of clinical workflows, operational processes, and care delivery models (especially nursing or revenue cycle).
• Experience leading cross-functional initiatives in a startup or high-growth technology environment.
• Strong executive presence and communication skills, with comfort presenting to and influencing clinical and operational leadership.
• Demonstrated success in implementation excellence, change leadership, and delivering measurable results in healthcare innovation.

Nice to have

• Experience with AI, digital health, or clinical decision support tools.
• Background in consulting, health tech, or clinical operations transformation.
• Prior exposure to regulatory, compliance, or data governance considerations in healthcare.

Culture & Benefits

• Reinvent healthcare with AI that puts safety first.
• Work with the people shaping the future from institutions like El Camino Health, Johns Hopkins, and Stanford.
• Backed by leading healthcare and AI investors, with total funding at $404M.
• Build alongside experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies.