Data Center Operations Manager

TL;DR

Data Center Operations Manager (System Engineering): Managing day-to-day data center operations ensuring uptime, security, and performance for lottery systems with an accent on operational leadership, compliance, and vendor management. Focus on leading 24/7 operational teams, incident escalation, capacity planning, and maintaining high availability in a regulated environment.

Location: Madison, WI, United States (Hybrid)

Salary: $74,961 - $164,800

Company

hirify.global is a global leader in lottery technology delivering secure, reliable solutions to governments and regulators worldwide with a workforce of approximately 6,000 employees.

What you will do

• Manage daily data center operations to ensure continuous uptime and operational efficiency across all shifts.
• Lead and develop supervisors and operational staff in a 24/7 environment, overseeing staffing and scheduling.
• Oversee system performance monitoring, security controls, and compliance with regulatory and audit requirements.
• Manage vendor relationships and coordinate with internal teams for testing, deployments, and incident resolution.
• Communicate operational status, risks, and improvements to leadership and stakeholders.
• Drive process improvements and capacity planning to support future operational needs.

Requirements

• Location: Must be based in or able to work in Madison, WI, USA (Hybrid work format).
• Bachelor’s degree in technology, engineering, or related field, or equivalent experience.
• Proven leadership experience managing teams in 24/7 operational settings.
• Strong communication, stakeholder management, and problem-solving skills.
• Experience with production systems, incident management, compliance, and operational controls.
• Ability to operate effectively in fast-paced, high availability, and regulated environments.

Nice to have

• Experience supporting lottery or similarly regulated environments.
• Technical knowledge of operating systems, monitoring tools, and diagnostic utilities.
• Experience managing audits and vendor compliance.
• Relevant technical or operational certifications.

Culture & Benefits

• 401(k) Savings Plan with company contributions.
• Health, dental, vision, life, accident, and disability insurance.
• Tuition reimbursement and wellness programs.
• Paid time off and identity theft insurance.
• Annual information security training.