Technical Delivery Specialist - Servicenow

TL;DR

Technical Delivery Specialist (ServiceNow): Delivering the implementation of ServiceNow from initial scope to delivery, ensuring adherence to the roadmap, time and budget constraints. Focus on managing a common roadmap and reviewing each planned integration for value, cost and potential overlap.

Location: 1 Braham Street, London, United Kingdom

Company

hirify.global was the world’s first telco and our heritage in the sector is unrivalled.

What you will do

• Implement workstreams in full cycle delivery of commercial outcomes for technology developments and solutions.
• Identify opportunities to resolve risks and issues relating to delivery and any impacts on related components or teams.
• Coordinate with a range of internal and external stakeholders to resolve issues, update on progress and achieve benefits.
• Monitor all actions and activities, from scope to delivery, to ensure adherence to technical roadmap and time and budget constraints.
• Implement ways to improve team, process and service performance and suggest and implement changes to how the team operates.
• Mentor and coordinate a diverse team to deliver medium-sized, technical projects within a specific domain which enable benefits for customers across a portfolio of projects.

Requirements

• Strong third-party management experience, especially as part of a complex delivery programme, including the effective management of risk.
• Experience in coordinating and delivering multiple complex technical projects simultaneously.
• Experience operating and delivering in an Agile/Scrum environment.
• Experience delivering ServiceNow capabilities across large complex organisations.

Nice to have

• To suit the needs of a customer, colleague or client, an ability to move outside of the expected process or practice.
• Strong Service / Resource assurance background at a mid/senior level.
• Experienced in presenting to senior stakeholders.

Culture & Benefits

• An annual on-target bonus of 10% (personal and company multipliers).
• BT Pension scheme: minimum 5% employee contribution, BT contribution 10%.
• 25 days annual leave (not including bank holidays), increasing with service.