Service Operations Associate (Change Management)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Service Operations Associate (Change Management): Coordinating and governing ITIL-aligned change processes across the EMEA data center estate with an accent on operational stability and risk mitigation. Focus on maintaining high-quality records in ServiceNow, supporting CAB activities, and ensuring audit readiness in a mission-critical environment.
Location: Must be based in the UK (Newport, London, or Cardiff preferred) with a requirement for hybrid office attendance (3 days per week).
Company
Data Centers is a global provider of data center infrastructure, delivering reliable, efficient, and sustainable solutions for hyperscalers and enterprises.
What you will do
- Administer and coordinate standard and planned change records within ServiceNow.
- Monitor change workflows to prevent delays, expired approvals, or governance breaches.
- Support CAB and ECAB activities through preparation, documentation, and follow-up.
- Collaborate with site teams and central functions to ensure safe and timely change execution.
- Produce change performance metrics, trend analysis, and audit evidence.
- Provide first-line ServiceNow support for change-related workflows.
Requirements
- 1–3 years of experience in Change Management, ITSM, or operational governance.
- Must be located in the UK and able to work in a hybrid capacity (3 days/week in office).
- Hands-on experience with ServiceNow Change Management.
- Working knowledge of ITIL Change Enablement practices.
- Ability to communicate effectively in group settings and document complex requirements.
- Detail-oriented approach to monitoring operational risks and compliance.
Nice to have
- ITIL Foundation certification.
- Experience in the Data Center industry.
Culture & Benefits
- Comprehensive health and welfare, retirement, and paid leave benefits.
- Above-market total compensation package.
- Supportive team environment prioritizing collaboration and work-life balance.
- Opportunities for professional training and career development.
- Travel expectation of up to 15-20% for business needs.
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