Member Services Intern

TL;DR

Member Services Intern: Supporting the contact center transformation by managing timelines, coordinating cross-functional team meetings, and ensuring deadlines are met for key initiatives with an accent on streamlining operations and tracking progress. Focus on maintaining process maps, SOPs, project reports, and analyzing key performance metrics.

Location: Must be based in the United States. This is not a digital nomad or remote international position.

Salary: $25.00/hour - $50.00/hour for NYC-based applicants.

Company

hirify.global is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers.

What you will do

• Assist in managing project timelines, deliverables, and dependencies to ensure the smooth execution of transformation initiatives.
• Facilitate communication between internal teams, vendors, and key stakeholders to align expectations and drive progress.
• Develop and maintain process maps, SOPs, PowerPoint Presentations and project reports to track improvements and standardize workflows.
• Gather and analyze key performance metrics to assess the impact of transformation efforts and identify areas for improvement.

Requirements

• Must be enrolled in an undergraduate or graduate program - graduate program preferred.
• Strong Microsoft Office (PowerPoint, Excel, Word) skills and ability to efficiently work with large volumes of data and pivot tables.
• Organized and methodical with strong attention to detail.
• Comfortable collaborating with and presenting to executives.
• Demonstrated ability to be adaptive and inquisitive; natural problem solver.
• Must be authorized to work in the United States without the need for sponsorship, now or in the future. hirify.global is unable to provide visa sponsorship for this position.

Culture & Benefits

• Internship program offers undergraduate and graduate students the chance to gain valuable corporate work experience while contributing to meaningful projects that benefit the company.
• Paid internship with a hybrid schedule, requiring interns to work in the office on Tuesdays, Wednesdays, and Thursdays.
• Remote positions may also be available.
• Summer interns will be required to present to senior leadership on project(s) that they have completed during their time with hirify.global.
• Align the intern to a specific business leader to execute on a specific project plan.