Lead Client Services Project Manager (AI)

TL;DR

Lead Client Services Project Manager (AI): Guiding complex, customer-facing AI projects from initiation through closure, acting as the primary client partner, and ensuring clear communication. Focus on driving roadmap alignment, managing risks, and delivering measurable customer value.

Location: Remote (US)

Company

hirify.global Ltd. delivers extraordinary customer experiences, fights financial crime and ensures public safety, with their software products used by 25,000+ global businesses.

What you will do

• Manage high‑visibility software and AI/GenAI projects, ensuring delivery aligns with scope, timelines, and customer expectations.
• Manage project plans, schedules, RAID logs, and all core project documentation.
• Provide clear and consistent communication with executive leadership.
• Guide teams through the project lifecycle and mentor project managers.
• Manage escalations with professionalism and urgency.
• Navigate shifting priorities and adjust project approaches to meet evolving business and customer needs.

Requirements

• 8+ years of project management experience leading complex, customer‑facing software delivery projects.
• Proven success managing full end-to-end delivery using Agile, Waterfall, and hybrid methodologies.
• Experience delivering technical, SaaS, and AI/GenAI projects.
• Strong analytical skills with a track record of managing risks, revenue, and escalations.
• Excellent communication & expectation management.
• Advanced proficiency in project management and reporting tools (e.g., MS Project, Salesforce, Rocketlane, & Power BI).
• PMP certification required.

Culture & Benefits

• Join an ever-growing, market-disrupting, global company with a fast-paced, collaborative, and creative environment.
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• Passionate, innovative, and excited to constantly raise the bar.