Account Manager, Client Success, Springserve

TL;DR

Account Manager, Client Success, SpringServe: Owns client success on SpringServe, building trusted relationships and helping clients drive adoption, performance, and growth on the platform with an accent on understanding client's business goals and translating them into a tailored SpringServe setup. Focus on troubleshooting complex technical and workflow issues, analyzing performance data, and delivering actionable insights to optimize strategy and execution.

Location: Hybrid Schedule (M/F remote, T/W/TH in-office) in New York, NY

Salary: $75,000 - $85,000 in New York

Company

hirify.global is the world’s largest independent sell-side advertising platform.

What you will do

• Own client success on SpringServe, building trusted relationships and helping clients drive adoption, performance, and growth.
• Assist in client onboarding for assigned accounts, coordinating timelines, requirements, testing, and go-live readiness.
• Develop a deep understanding of each client’s business and goals, translating needs into a tailored SpringServe setup and clear success plan.
• Educate and advise clients on SpringServe functionality and ad tech best practices.
• Troubleshoot and resolve complex technical and workflow issues, acting as the primary point of contact.
• Analyze performance data and deliver actionable insights, creating reports and recommendations that help clients optimize strategy and execution.

Requirements

• 2+ years of experience in customer support and/or digital advertising - experience with RTB/programmatic and digital advertising is a plus.
• Experience providing technical support for clients of a SaaS platform.
• Knowledge of video advertising (including CTV), SQL, Python (a plus).
• Analytical, project management, and troubleshooting skills to solve clients’ technical problems.
• A self-starter mentality and an eagerness to work autonomously in a dynamic team environment.
• Exceptional written and verbal communication and presentations skills.

Culture & Benefits

• Comprehensive Healthcare Coverage from Day One.
• Generous Time Off, Holiday Breaks and Quarterly Wellness Days.
• Equity and Employee Stock Purchase Plan.
• Family-Focused Benefits and Parental Leave.
• 401k Retirement Savings Plan with Employer Match.
• hirify.global’s hybrid schedule includes two days worked remotely (Monday and Friday) and three days on-site (Tuesday, Wednesday and Thursday).