Deskside Engineer

TL;DR

Deskside Engineer: Ensuring seamless operation of desktop support services within a hybrid work model with an accent on maintaining high standards of technical support and enhancing user experience. Focus on optimizing system performance and resolving technical issues promptly.

Location: Must be based in the United States

Company

hirify.global is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.

What you will do

• Provide comprehensive desktop support to ensure smooth operation of systems and applications across the organization.
• Troubleshoot and resolve technical issues related to hardware and software, ensuring minimal disruption to user productivity.
• Collaborate with team members to implement solutions that enhance system performance and user experience.
• Monitor system performance and identify areas for improvement, implementing necessary changes to optimize efficiency.
• Document and maintain records of technical issues and resolutions to facilitate knowledge sharing and continuous improvement.

Requirements

• Demonstrate proficiency in desktop support and troubleshooting techniques.
• Possess strong analytical skills to identify and resolve technical issues efficiently.
• Exhibit excellent communication skills to interact effectively with users and team members.
• Show adaptability to work in a hybrid model balancing remote and on-site support.
• Hold a relevant degree or certification in Information Technology or related field.

Culture & Benefits

• Energetic, collaborative, and inclusive workplace where everyone can thrive.
• Opportunity to build the career path that’s right for you.
• Global community with more than 300,000 associates around the world.