Member Operations Manager (Healthcare)

TL;DR

Member Operations Manager (Healthcare): Leading and scaling the Care Navigators team, ensuring patients receive fast, empathetic, and seamless support. Focus on driving performance, coaching talent, and fueling operational excellence to meet SLAs and member expectations.

Location: Remote

Salary: $80,000 - $100,000

Company

hirify.global is solving the unchanged process for undergoing a medical imaging exam with a concierge approach and a premium-quality radiology network.

What you will do

• Manage and inspire a rapidly growing global team of Care Navigators across multiple functions.
• Monitor funnel metrics, remove blockers, and implement improvements to boost speed, conversion, and quality.
• Run 1:1s, deliver feedback, manage performance plans, and champion professional development.
• Lead retrospectives, maintain SOPs, and run QA processes to ensure consistency as we scale.
• Collaborate with Product, Clinical, and Engineering teams to resolve issues and shape tooling that empowers the frontline.
• Step into workflows yourself when needed—modeling the urgency, empathy, and rigor we expect from the team.

Requirements

• 3–5+ years leading large support, service, or clinical operations teams—preferably in healthcare, tech-enabled services, or digital health
• Proven ability to manage high-volume operations with strong SLA accountability and funnel visibility
• A people-first but data-backed leadership style
• Excellent problem-solving and prioritization skills
• Experience running retrospectives, training programs, and process improvement initiatives

Nice to have

• Familiarity with healthcare workflows like prior authorizations, scheduling, or eligibility checks

Culture & Benefits

• Equity incentive plan available.
• Competitive benefits plans available.