Customer Operations Leader (Fintech)

TL;DR

Customer Operations Leader (Fintech): Owning the strategy and execution of CES Ops globally, leading a team across product operations, customer experience engineering, technical enablement, and org development with an accent on improving customer outcomes, efficiency, and quality. Focus on aligning with GTM, Product and Product Marketing on product launch strategies, readiness criteria, enablement plans, and guiding the CES Ops Engineering team to improve efficiency using AI.

Location: Remote (United States)

Salary: $121,296 - $270,000 a year

Company

hirify.global powers the tools millions of people rely on to live a healthier financial life by making it easy to connect their financial accounts to the apps and services they want to use.

What you will do

• Hire, lead, and develop a high-performing CES Ops team.
• Develop learning programs that keep the organization on the cutting edge of the field, including AI adoption and technical proficiency.
• Own technical documentation and knowledge programs internally and externally.
• Align with GTM, Product, and Product Marketing on product launch strategies and enablement plans.
• Lead a “Voice of Customer” program to drive technical improvements in product areas and increase product adoption.
• Define and track core CES Ops metrics to drive continuous improvement.

Requirements

• 8+ years in customer operations, support operations, and/or product operations.
• Proven track record building or scaling operations/enablement teams that support technical, customer-facing functions.
• Strong program management skills with experience in setting roadmaps and driving complex cross-functional initiatives.
• Experience owning or heavily influencing technical enablement and product roadmaps.
• Comfort working with data, tooling, and AI.
• Excellent communication, cross-functional, and change management skills.

Culture & Benefits

• hirify.global is an equal opportunity employer and values diversity.
• Committed to providing reasonable accommodations for candidates with disabilities.
• Driven individuals who care deeply about making the financial ecosystem more equitable.