Specialty Care Member Engagement Associate

TL;DR

Specialty Care Member Engagement Associate (Customer Support): Making proactive outreach calls to individuals who may benefit from Specialty Care support with an accent on empathetic communication. Focus on connecting members with appropriate care options and ensuring smooth transitions within clinical and navigation teams.

Location: Remote

Salary: $29.00-$32.00 Hourly

Company

hirify.global is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need.

What you will do

• Make a high volume of outbound calls to members who have completed screenings or may benefit from Specialty Care Programming.
• Engage members with warmth and professionalism to connect them with appropriate next steps to explore their needs.
• Provide information about hirify.global’s Specialty Care programs and how to access services.
• Support warm handoffs to clinical providers, Specialty Care Navigators or Care Support based on member needs.
• Document all outreach attempts, outcomes, and support tasks accurately in the system.

Requirements

• 2+ years of experience in a call center, customer service, healthcare operations, or support role (preferably in mental health or SUD settings).
• Comfortable with high call volumes and navigating sensitive conversations with professionalism and empathy.
• Strong communication and interpersonal skills—able to clearly explain programs and support options to diverse populations.
• Organized and detail-oriented with the ability to manage documentation, scheduling, and follow-up tasks efficiently.
• Tech-proficient and able to quickly learn platforms such as CRMs, EHRs, or benefit tools.
• Motivated by mission-driven work and committed to equitable, person-centered care delivery.

Nice to have

• Bilingual
• Prior work with Insurance, Benefits, Prior Auth experience a plus

Culture & Benefits

• Health, Dental, Vision benefits start on your first day.
• Employer sponsored 401(k) match of up to 2%.
• Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary.
• Parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
• Up to $1,000 Professional Development Reimbursement a year.