Customer Support Associate III

TL;DR

Customer Support Associate III (B2B): Managing long-term client relationships and service delivery with an accent on coordinating logistics and operations to meet contractual service level agreements. Focus on identifying customer requirements, ensuring reporting and invoice accuracy, and acting as the primary interface between clients and internal departments.

Location: Based in Chandler, AZ (hybrid/remote flexibility per company policy)

Salary: $72,842–$79,200/yr.

Company

A global technology distributor and solutions provider connecting manufacturers with business-to-business technology experts.

What you will do

• Own the customer relationship and act as the main interface between clients and internal logistics/operations teams.
• Identify client needs and ensure services meet contractual requirements to drive long-term retention.
• Manage scheduling requirements, reporting, and invoice accuracy for assigned accounts.
• Coordinate onsite services while ensuring compliance with service level agreements.
• Connect with key business representatives from the customer team to maintain continuous business relationships.
• Collaborate with Business Development and Global Client Executives to support account growth.

Requirements

• Bachelor’s degree in Business or Global Management with 3 years of relevant experience, or a Master’s degree with 1 year of experience.
• Must be authorized to work in the United States.
• Strong technical understanding of services, technology, and customer contracts.
• Proficiency in operations management and coordinating complex service delivery.
• Successful completion of a pre-employment drug test and background check.

Culture & Benefits

• Comprehensive healthcare benefits, including medical, dental, and vision coverage.
• Retirement savings through a 401(k) plan with company match.
• Paid time off, parental leave, and wellbeing support.
• Disability coverage and basic life insurance.
• Access to merit increases and potential annual bonus incentives based on performance.