ServiceNow Customer Advisory Lead

TL;DR

ServiceNow Customer Advisory Lead: Guiding enterprise clients through strategic decisions and architectural directions, driving platform excellence across business domains with an accent on translating business needs into scalable technical designs. Focus on conducting workshops, assessments, and architecture reviews to enhance project delivery.

Location: Remote position within Spain

Company

hirify.global is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.

What you will do

• Act as a trusted technical advisor for customers throughout their transformation journey.
• Lead platform architecture across multiple ServiceNow product lines.
• Translate business requirements into scalable and future‑proof technical designs.
• Define platform direction aligned with roadmap, innovation and business outcomes.
• Oversee technical delivery teams to ensure compliance with standards and best practices.
• Mentor and guide Solution Architects, Developers and Technical Consultants.

Requirements

• 10–12 years of overall experience, including 8+ years working with ServiceNow.
• Ability to serve as a trusted technical advisor for customers.
• Fluent communication skills in Spanish and English.
• Proven experience leading and owning ServiceNow solutions end‑to-end.
• Strong mentoring skills to guide, coach and upskill technical team members.
• Ability to define and implement best practices across development and support programs.

Nice to have

• Experience running large‑scale ServiceNow transition and transformation programs.
• Expertise across multiple ServiceNow products.
• Excellent understanding of ITIL 4 practices.

Culture & Benefits

• Remote position within Spain.
• Access to learning platforms for continuous growth.
• Teamwork-oriented environment with talented teammates.
• International team with opportunities to improve English communication skills.
• Permanent contract for long-term growth.
• Flexible retribution for Gympass and nursery tickets.