Managed Services Consultant (SaaS)

TL;DR

Managed Services Consultant (SaaS): Delivering operational day-to-day management of records and information lifecycle programs for highly regulated enterprise customers with an accent on system health, compliance, and stakeholder training. Focus on executing runbooks, performing configuration audits, and driving user adoption of records management solutions.

Location: Must be an Australian citizen; position is based in Sydney or Melbourne (Hybrid/Remote).

Company

hirify.global is a SaaS provider specializing in data and information lifecycle management for highly-regulated organizations and government agencies.

What you will do

• Execute scheduled operational activities for managed services customers based on established runbooks.
• Perform health checks, system audits, and routine configuration tasks for records management environments.
• Support onboarding of new customers through configuration, testing, and transition to business-as-usual operations.
• Deliver training workshops and documentation to drive platform adoption.
• Triage BAU support requests and manage escalations within ITSM systems.
• Prepare governance reports and support regular customer meetings.

Requirements

• Must be an Australian citizen.
• 3+ years of practical Records & Information Management experience in enterprise or government sectors.
• Hands-on experience with records management solutions (e.g., SharePoint, OpenText, TRIM).
• Proficiency with Microsoft 365 and SharePoint Online.
• Experience in operational delivery, following SLAs, and managing incident triage.
• Strong stakeholder communication and training delivery skills.

Nice to have

• Formal records management or information governance certification.
• Experience with Australian Government recordkeeping standards and disposal obligations.
• Eligibility for Australian Government security clearances.

Culture & Benefits

• Flexible work arrangements with a hybrid model.
• Generous paid parental leave.
• 4 weeks of annual leave.
• Employee Share Options program.
• Supportive, transparent, and collaborative team environment.