Itsm Specialist

TL;DR

ITSM Specialist: Leading the evolution of the configuration management ecosystem, focusing on ensuring the ServiceNow platform provides an accurate and automated "Single Source of Truth". Focus on managing data integrity from multiple sources and implementing data certification filters.

Location: Work From Home 100% of the time, or come in to one of our global offices. Up to you.

Company

hirify.global Technologies is an American software development and technology advisory firm that brings top-tier engineering talent to clients around the world.

What you will do

• Drive the adoption and maturation of the Common Service Data Model (CSDM) framework across the organization.
• Design and maintain a high-performing CMDB table structure, managing class hierarchies while preventing class sprawl.
• Configure and maintain the Identification and Reconciliation Engine (IRE) to ensure data integrity from multiple sources.
• Oversee Horizontal and Cloud Discovery patterns and lead Service Mapping initiatives.
• Develop Business Rules, Script Includes, and Flow Designer actions to automate CI lifecycle management and data cleanup.
• Own the CMDB Health Dashboard, enforcing strict metrics for Completeness, Compliance, Correctness, and Freshness.

Requirements

• 6+ years in IT Service Management (ITSM) with a focus on Configuration Management.
• 4+ years of hands-on technical experience in the ServiceNow platform.
• ServiceNow Certified Implementation Specialist (CIS) – Discovery or Service Mapping. ITIL v3 or v4 Foundation certification.
• Deep mastery of the Common Service Data Model (CSDM 4.0).
• Experience integrating ServiceNow with Endpoint/Infrastructure and Enterprise Architecture tools.
• Excellent verbal and written English communication skills.

Culture & Benefits

• Join an excellent team of supportive engineers and project managers.
• Get a generous vacation schedule and other goodies.
• Upbeat work environment.