Configuration Management Associate (ITIL/Agile)

TL;DR

Configuration Management Associate: Supporting release management and patch verification for VistA-related healthcare software within the Department of Veterans Affairs. With an accent on coordinating complex multiteam releases and managing documentation and compliance in a structured environment. Focus on executing patch lifecycle activities, ensuring release governance, and collaborating with multiple teams in a mission-critical federal healthcare setting.

Location: Fully remote within the United States, core hours Monday to Friday 8 AM to 5 PM ET

Salary: $110,000 - $120,000 annually

Company

hirify.global delivers innovative IT services and solutions transforming government agencies, focusing on improving operations and citizen services.

What you will do

• Coordinate end-to-end VistA patch testing and release activities using the National Patch Module (NPM).
• Collaborate with development, SQA, HISM VistA Applications teams, and test sites throughout the patch lifecycle.
• Perform verifier responsibilities including checklist execution, validation, and patch status updates.
• Manage release artifacts and documentation on the National File Server.
• Analyze defect incidents, reproduce issues, and document findings for resolution.
• Support technical preparation activities and update routines using approved VistA tools.

Requirements

• Must be located in the United States and able to work core hours Monday to Friday 8 AM to 5 PM ET
• Master's degree with 10 years or equivalent experience.
• Strong understanding of SDLC, Agile/SAFe, and CI/CD pipelines.
• Proven experience coordinating complex multiteam releases in enterprise or mission-critical environments.
• Ability to obtain and maintain a Suitability/Public Trust clearance.
• Exceptional communication, facilitation, and stakeholder management skills.

Nice to have

• Experience with Department of Veterans Affairs or federal healthcare environments.
• Familiarity with NPM, KIDS Builds, HL7 messaging, Data Dictionary, and VistA architecture.
• Experience with incident/problem management and structured testing methodologies.
• SAFe, ITIL, PMP, or Agile certifications.
• Experience with automated testing, monitoring, and deployment tooling.

Culture & Benefits

• Employee Assistance Program and corporate discounts.
• Learning and development platform including certification preparation.
• Training, education, and certification assistance for full-time employees.
• Referral bonus and internal mobility programs.
• Pet insurance and flexible work environment.

Hiring process

• Virtual video interview with camera on and valid photo ID required.
• Enhanced biometrics ID verification screening.
• Background check including criminal history, education, and employment verification.