TL;DR

Problem Manager (ITIL): Collaborating with various teams to identify and document recurring issues and conduct root cause analysis with an accent on proactive problem resolution and preventive measures. Focus on improving service quality, efficiency, and stability, and driving initiatives to implement these improvements.

Location: Hybrid working model in Warszawa, Gdańsk, Lublin, Wrocław, Opole, Poznań, Kraków, Katowice, Poland

Salary: yearly financial bonus

Company

%hirify_global% is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

What you will do

Collaborate with various teams to identify and document recurring issues, incidents, or anomalies.
Conduct thorough root cause analysis to determine the underlying reasons for recurring problems.
Develop and implement action plans to address identified problems, coordinating with relevant teams and stakeholders.
Proactively establish preventive measures to eliminate or minimize the recurrence of problems.
Maintain detailed records of problems, root cause analysis, and resolution efforts, providing regular reports to management and stakeholders.
Identify opportunities for improving service quality, efficiency, and stability, and drive initiatives to implement these improvements.

Requirements

Bachelor's degree in Information Technology, Business Administration, or a related field.
Proven experience in problem management or a related role within IT service management.
Strong analytical and problem-solving skills.
Excellent communication and collaboration abilities.
Familiarity with IT service management frameworks, such as ITIL.
ITIL Foundation Certification.
English and German language (Level C1) is a must have

Culture & Benefits

Enjoy hybrid working model that fits your life, combining work from a modern office with ergonomic work from home.
Access over 70 training tracks with certification opportunities on the NEXT platform.
Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms.
Yearly financial bonus, private medical care with Medicover, life insurance, and access to the NAIS benefit platform.
Free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.

Problem Manager With German