Problem Manager (IT Service Management)

TL;DR

Problem Manager (IT Service Management): Identifying and documenting recurring issues to ensure deep understanding of the issues and to improve service quality or business operations. Focus on prioritize problems based on their impact on the organization and the potential benefits of resolution.

Location: Warszawa, Gdańsk, Lublin, Wrocław, Opole, Poznań, Kraków, Katowice

Company

hirify.global is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

What you will do

• Collaborate with various teams to identify and document recurring issues, incidents, or anomalies.
• Conduct thorough root cause analysis to determine the underlying reasons for recurring problems.
• Prioritize problems based on their impact on the organization and the potential benefits of resolution.
• Develop and implement action plans to address identified problems, including coordinating with relevant teams and stakeholders.
• Proactively establish preventive measures to eliminate or minimize the recurrence of problems, ensuring long-term solutions.
• Identify opportunities for improving service quality, efficiency, and stability, and drive initiatives to implement these improvements.

Requirements

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• Proven experience in problem management or a related role within IT service management.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Familiarity with IT service management frameworks, such as ITIL (Information Technology Infrastructure Library).
• English and German language (Level C1) is a must have

Nice to have

• ITIL Foundation Certification

Culture & Benefits

• Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair).
• Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Position yourself at the forefront of IT innovation, working with the latest technologies and platforms.