Customer Success Operations Analyst II (Remote, BRA)

TL;DR

Customer Success Operations Analyst II: Executes operational activities to support Customer Success, working closely with Technical Support, Technical Account Management, and Sales teams, with an accent on customer success tools and processes. Focus on identifying areas for process improvement and proposing solutions to increase efficiency and scalability.

Location: Remote (BRA)

Company

hirify.global is a global leader in cybersecurity, protecting people, processes and technologies that drive modern organizations.

What you will do

• Execute operational activities to support Customer Success, including reviewing price quotes and assigning account team members.
• Work closely with Customer Success and cross-functional teams to ensure effective execution of operational activities.
• Develop and maintain a deep understanding of Customer Success tools, processes, and procedures.
• Provide internal end-user support for Customer Success tools.
• Identify areas for process improvement and propose solutions to increase efficiency and scalability.

Requirements

• BA/BS degree.
• 1-2 years of relevant experience in Customer Success Operations, Business Operations, Marketing Operations, or Finance.
• Self-starter, able to navigate in a high-pressure, fast-paced environment.
• Highly motivated, detail-oriented, and a strong team contributor; able to work independently and cross-functionally.
• Ability to handle multiple tasks, take on new responsibilities, and prioritize work in a dynamic, deadline-intensive environment.
• Strong interpersonal, verbal, and written communication skills.
• Advanced proficiency in Microsoft Office Suite and/or Google Apps (Word/Docs and Excel/Sheets are key tools).
• Experience with CRM, Customer Success Management, and/or Support Case Management tools.

Culture & Benefits

• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for recharge.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees.
• Great Place to Work Certified™ across the globe.