Senior Product Pre-Sales Engineer, CX (AI)

TL;DR

Senior Product Pre-Sales Engineer, CX (AI): Contributing to the success of the presale function, enabling customers to create AI-driven solutions using hirify.global's Customer Service Automation portfolio. Focus on defining technical solution strategies and augment the customer self-service experience in voice and digital channels.

Location: Canada - Remote

Company

hirify.global Ltd. software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime and ensure public safety.

What you will do

• Enable customers to create solutions, working backwards from their business challenges.
• Define technical solution strategies using hirify.global’s Customer Service Automation portfolio (AI Driven Intelligent Virtual Agents, Knowledge Management, Analytics, Models, Intelligent Routing and Digital Engagement solutions).
• Interface with sales, engineering, and product stakeholders to jointly build innovative solutions.
• Demonstrate how companies can deploy customer service automation solutions and realize business value.
• Document prospect’s infrastructure including CCaaS, Automation, Messaging, and Knowledge solutions.
• Be a technologist with business acumen, able to draw out root causes to customer concerns.

Requirements

• Bachelor's degree in a related technology field. MBA Preferred.
• At least 7+ years of hands-on practical technical experience in (solutions engineering, solution/ sales architecture, and/or data) engaged in complex software sales.
• 7+ years of consulting or customer engagement experience.
• 5+ years of contact center experience.
• Analytically minded with strong interpersonal, presentation, project management, problem solving, and communication skills.
• Understanding of web technologies including HTML, JavaScript, CSS, DOM, browser developer tools, etc.

Culture & Benefits

• Join an ever-growing, market disrupting, global company.
• Work in a fast-paced, collaborative, and creative environment.
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• Be part of a team that is passionate, innovative, and excited to constantly raise the bar.