Technical Account Manager (Fintech)

TL;DR

Technical Account Manager (Fintech): Driving the success of an API-first promotion engine for clients in the Americas, taking ownership of the technical integration process. Focus on proactively monitoring API usage, resolving recurring issues, managing escalations, and exploring new tech partnerships to expand the ecosystem.

Location: Must be located within commuting distance of one of our US hubs: New York, Denver, or Boston.

Salary: $100,000

Company

hirify.global provides an API-first promotion engine.

What you will do

• Take ownership of the integration process of our API-driven platform with our clients' ecosystem.
• Troubleshoot repeat technical issues and drive issue escalation and problem elimination.
• Manage customer expectations and lead them to customer satisfaction.
• Design Customer Onboarding processes.
• Work with support on escalated tickets.

Requirements

• 2+ years of experience working as a Technical Account Manager, Integrations Consultant, or other related role.
• Experience with handling API integrations.
• Proven experience with SaaS based products.
• Previous experience with problem-solving in a troubleshooting environment.
• Excellent written communication skills with the ability to explain complex topics in easily understood and concise language; Fluency in Spanish would be considered a big advantage.

Culture & Benefits

• Learning budget and LinkedIn Learning.
• Competitive salaries & 401(k) plan w/match.
• Medical, dental, & life insurance.
• Flexible PTO.
• Mental health support with Nilo.health.
• Flexible and family-friendly environment.