Associate, Payroll Client Services (Fintech)

TL;DR

Associate, Payroll Client Services (Fintech): Providing payroll support and guidance, managing complex multi-country payroll issues, and handling high-volume client inquiries with an accent on ensuring compliance and excellent service. Focus on managing routine and moderately complex cases, participating in customer calls, and improving efficiency through suggesting small process enhancements.

Location: EMEA

Salary: $19,650—$44,200 USD

Company

hirify.global is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease.

What you will do

• Serve as the initial contact for employee and client inquiries related to payroll, providing clear and timely responses.
• Triage incoming support tickets, ensuring accurate routing, prioritization, and timely acknowledgment in alignment with service level agreements (SLAs).
• Provide frontline support across multiple payroll-related products, following defined procedures.
• Apply regional payroll requirements independently for standard cases; collaborate with Specialists on complex compliance questions.
• Participate in customer calls when support is needed and collaborate with Customer Experience and other teams.
• Maintain detailed records of inquiries, resolutions, and updates in support tools and contribute to internal knowledge materials.

Requirements

• Experience supporting payroll processing or equivalent support experience.
• Solid understanding of payroll fundamentals with working knowledge of regional compliance basics
• Experience in client-facing or support roles, with the ability to manage routine inquiries and escalate complex cases when needed.
• Strong analytical mindset and attention to detail for reviewing payslips and identifying discrepancies.
• Comfortable working in fast-paced, international environments, with a willingness to learn and adapt.
• Strong communication skills: fluent in English, proficient in written and verbal communication, and comfortable using tools such as Slack, Zendesk, and spreadsheets.

Nice to have

• Ability to learn and support multiple payroll-related products, applying product-specific workflows and guidance with support from Specialists.

Culture & Benefits

• Work from anywhere.
• Flexible paid time off and working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning and home office budgets.

Hiring process

• Interview with recruiter.
• Interview with future manager.
• Interview with team members.
• Bar Raiser Interview.
• Prior employment verification check.