Senior Product Manager (AI)

TL;DR

Senior Product Manager (AI): Lead the development and evolution of conversation intelligence products within an AI-powered SaaS platform, focusing on transforming voice and digital interactions into actionable insights. With an accent on AI-driven features like Supervisor AI and Virtual Supervisor, focus on defining product strategy, collaborating cross-functionally, and driving measurable operational improvements for enterprise customers.

Location: Toronto, Ontario, Canada (Flexible)

Salary: $115,800 - $149,800 USD

Company

hirify.global empowers organizations worldwide with AI-powered customer and employee experience orchestration platforms.

What you will do

• Own and evolve conversation intelligence capabilities to improve customer and agent performance.
• Define and drive product strategy and roadmap for AI-driven Supervisor and Quality Management experiences.
• Translate customer problems into clear, outcome-focused product requirements and prioritized backlogs.
• Partner with engineering and applied AI teams to apply transcription, sentiment analysis, speech and text analytics, and generative AI.
• Engage enterprise customers and stakeholders to validate use cases and measure business impact.
• Drive end-to-end product execution from concept through launch and continuous iteration.

Requirements

• Location: Must be able to work in or near Toronto, Ontario, Canada.
• 3+ years of product management experience in enterprise SaaS, analytics, or AI-enabled platforms.
• Experience shipping AI or machine learning powered products into production.
• Strong analytical thinking and data-driven prioritization skills.
• Effective communication across technical and non-technical audiences.
• Bachelor’s degree in a technical or related field, or equivalent experience.

Nice to have

• Experience in conversation intelligence, CX analytics, or contact center platforms.
• Understanding of contact center workflows, quality management, or coaching operations.
• Experience influencing cross-functional stakeholders in complex enterprise environments.
• Contributing to enterprise-level roadmap planning and platform strategy.

Culture & Benefits

• Comprehensive extended group health coverage.
• Generous paid time off including vacation and personal leave.
• Retirement savings program with employer RRSP matching.
• Family-friendly benefits including parental leave top-up and adoption assistance.
• Growth and development opportunities through learning resources and internal mobility.