Senior Solutions Architect (AI)

TL;DR

Senior Solutions Architect (AI): Helping customers integrate, deploy, and maximize the value of hirify.global and Fin, its AI Agent, with an accent on API integrations, security reviews, and AI-driven automation strategies. Focus on providing strategic guidance, technical expertise, and hands-on support to businesses.

Location: Chicago, Illinois. Expect employees to be in the office at least three days per week.

Salary: The OTE range for this role is targeted at $198,500 - $237,038 for the Greater Chicago Area.

Company

hirify.global is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

What you will do

• Assist customers in optimizing hirify.global and Fin, ensuring successful deployments and effective usage.
• Advise on integrations, helping customers connect Fin with their existing tech stack via APIs, webhooks, and automation workflows.
• Lead technical discovery sessions, assess customer requirements and design scalable solutions.
• Solve complex technical challenges, working cross-functionally with Customer Success, Sales Engineering, and R&D teams.
• Provide technical enablement, educating customers on best practices for AI-driven automation and conversational AI.
• Develop technical content, including documentation, integration guides, and knowledge-sharing resources.

Requirements

• 6+ years of experience in a Solutions Architect, Technical Consultant, or similar role at a SaaS company.
• Strong technical expertise in APIs, integrations, and automation frameworks.
• Proficiency in REST APIs, JavaScript, HTML and CSS.
• Deep understanding of AI-driven automation, LLMs, and customer support technologies.
• Experience with security reviews, compliance requirements, and enterprise IT environments.
• Excellent communicator, able to convey complex topics to both engineers and non-technical audiences at varying levels of detail and complexity.

Nice to have

• Experience with hirify.global or similar customer support platforms is a plus.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage.
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.
• Fun events for hirify.globalrades, friends, and family!