Senior Solutions Architect (AI)

TL;DR

Senior Solutions Architect (AI): Providing technical advice to customers, helping them integrate, deploy, and maximize the value of hirify.global and Fin, its AI Agent with an accent on API integrations, security reviews, and AI-driven automation strategies. Focus on ensuring seamless implementation and long-term success.

Location: San Francisco, California. Employees are expected to be in the office at least three days per week.

Salary: $220,500 - $263,375

Company

hirify.global is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

What you will do

• Assist customers in optimizing hirify.global and Fin, ensuring successful deployments and effective usage.
• Advise on integrations, helping customers connect Fin with their existing tech stack via APIs, webhooks, and automation workflows.
• Lead technical discovery sessions, assess customer requirements and design scalable solutions.
• Solve complex technical challenges, working cross-functionally with Customer Success, Sales Engineering, and R&D teams.
• Develop technical content, including documentation, integration guides, and knowledge-sharing resources.

Requirements

• 6+ years of experience in a Solutions Architect, Technical Consultant, or similar role at a SaaS company.
• Strong technical expertise in APIs, integrations, and automation frameworks.
• Proficiency in REST APIs, JavaScript, HTML and CSS.
• Deep understanding of AI-driven automation, LLMs, and customer support technologies.
• Experience with security reviews, compliance requirements, and enterprise IT environments.
• Proof of eligibility to work in the United States is required.

Culture & Benefits

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Regular compensation reviews.
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.