Technical Integration Specialist (AI, Ecommerce)

TL;DR

Technical Integration Specialist (AI, Ecommerce): Improving ecommerce search experiences by providing first-level technical support for integrating websites and mobile applications with hirify.global's AI platform, with an accent on API and library education, troubleshooting, and index configuration. Focus on understanding technical integration needs, resolving challenges, and ensuring proper product catalog setup.

Location: Fully remote, but requires availability to support customers and team members between 2pm and 10pm UTC (9am to 5pm Eastern time).

Salary: $80,000–$120,000 USD

Company

hirify.global is an AI-first ecommerce search and discovery platform helping global e-commerce brands drive revenue and conversion gains.

What you will do

• Collaborate with customers to understand integration needs and assist through the integration process.
• Provide expert guidance on integrating with hirify.global's APIs and utilizing open-source libraries.
• Help resolve technical challenges and integration issues with Customer Success teams.
• Work with customers to properly configure product catalogs, including data upload, facets, searchabilities, and sort orders.
• Act as a liaison between customers and technical resources, responding promptly to inquiries.
• Document customer interactions, common issues, and solutions to improve onboarding processes.

Requirements

• Proven experience in customer support or technical support roles.
• Knowledge of REST-based web services, APIs, and integration best practices.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Detail-oriented with a commitment to delivering exceptional customer support.
• Strong problem-solving skills and a proactive approach to issue resolution.
• Able to support customers and team members between 2pm and 10pm UTC (9am to 5pm Eastern time).

Nice to have

• Familiarity with structured data formats (JSON, CSV) and basic search/index concepts.
• Familiarity with debugging tools such as browser developer tools, API clients (e.g., Postman), or logs.
• Familiarity with A/B testing, understanding of server-side and client-side contexts, network request routing / HTTP.
• Familiarity working with open source libraries, JavaScript web application development and integration patterns.

Culture & Benefits

• Work with smart and empathetic people who foster growth and meaningful impact.
• Regular team offsite events for connection and collaboration.
• Fully remote team with flexibility to choose your living location.
• Unlimited vacation time, with encouragement to take at least 3 weeks annually.
• Work from home stipend for setting up your home office.
• Apple laptops provided for new employees.
• Annual training and development budget for every employee.
• Maternity & Paternity leave for qualified employees.